Privacy Policy
Your privacy matters. That’s why we want to be transparent on how we work with your personal data. Whenever we say we, we mean Telmio BV. We’re a company based in Belgium. Yes, we’re located in the EU. So we strictly follow the GDPR.
Why do we use your personal data?
There are 2 reasons why we need your personal data: to pass to your doctor to help you with your complaints, diagnosis, treatment and/or follow-up.
The first one is obvious. We need to store your medical data to be able to help you.
Also, we need more research if we want to have a better understanding of complaints and how to better diagnose. Your personal data can help us do that. By analysing the data from all patients we can determine which symptoms belong to which diagnosis and how best to treat them, if there’s a link with other conditions, etc. Your data will be used exclusively for research purposes, including: understanding medical trends and improving treatments, developing new medical techniques and methods, conducting statistical analyses to gain scientific insights.
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What personal data do we use?
Telmio uses 2 main types of personal data: identifying data and medical data.The identifying data we use are your first name, last name, age, sex, phone number and email address. We receive these data directly from you.Telmio uses also data on your medical conditions, such as your health status, medical background, symptoms, medication, triggers, etc.
Do we share some of your personal data with 3rd parties?
We share data with researchers and our technology providers. We’re working with the University of Antwerp and medical practices. The more data they can study, the better their research will be. So we may share your medical data with them. But we will never disclose your name to them, researchers have no need to know who you are. We use a number of technologies to make Telmio work, for example to host the app and to keep track of issues that have been reported by patients. Some of your personal data may be stored on our suppliers’ systems. But we have contracts in place requiring them to not use your data, keep them secure and keep them confidential. Although we do share your personal data, we don’t share them with people outside the European Union.
How long do we keep your personal data?
We don’t keep your personal data forever. Belgian law requires us to keep it 10 years after your last treatment.
Full transparency
Our privacy officer can provide you a copy of your personal data we use. You can contact him at privacy@telmio.care. If you notice that some of your personal data is incorrect, let us know and we’ll modify them. We’ll even delete or (temporarily) stop using your personal data in certain cases. But we’ll need you to explain to us why, as there may be reasons why we still need them. If you still have questions after reading this page, don’t hesitate to contact our privacy officer. You can also contact our privacy officer if you have any complaints on how we’ve used your personal data. He’ll try to resolve your concern if he can. You can object to the processing of your data to our privacy officer. He will ensure that your data will not be used in further research. Know that our privacy officer isn’t your only point of contact for complaints. You can always talk to the supervisory authority for data protection in your country. You can find a list of all EU supervisory authorities here.